NUACOM incident
Some calls processing may be affected for select accounts
Resolved after 3 hours 33 minutes, affecting Management Portal and Cloud PBX and 1 more, on April 16, 2025.
The call logs are now available within the management portal, all the systems are now fully operational.
Affected components
Update timeline
- investigating Apr 16, 2025, 08:45 AM UTC
We are investigating this issue.
- investigating Apr 16, 2025, 08:46 AM UTC
We are currently investigating an issue that may impact call handling or performance for a limited number of accounts. Our team is actively working to identify and resolve the cause. We’ll provide further updates as soon as more information becomes available. Thank you for your patience.
- identified Apr 16, 2025, 09:14 AM UTC
The issue has been identified, and our team is currently working on implementing a resolution. We’ll provide further updates as progress is made. Thank you for your continued patience.
- identified Apr 16, 2025, 10:06 AM UTC
Our engineers are actively working on resolving the issue. We are focused on restoring full service as quickly as possible. Thank you for your continued patience and understanding.
- monitoring Apr 16, 2025, 10:41 AM UTC
We’ve implemented a fix and are currently monitoring the system closely to ensure everything remains stable. We sincerely apologise for the disruption this has caused and truly appreciate your patience and understanding as we worked to resolve the issue. Further updates will follow as needed.
- monitoring Apr 16, 2025, 11:07 AM UTC
We’re aware that the call log history may not be available for some accounts on the portal and mobile apps. Our team is currently working to restore full access. We apologise for any inconvenience this may cause and appreciate your continued patience. Updates will follow as we progress.
- monitoring Apr 16, 2025, 11:07 AM UTC
We’re aware that the call log history may not be available for some accounts on the portal and mobile apps. We are continuing to monitor for any further issues.
- monitoring Apr 16, 2025, 12:15 PM UTC
We are continuing to monitor for any further issues.
- resolved Apr 16, 2025, 12:18 PM UTC
The call logs are now available within the management portal, all the systems are now fully operational.
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