NUACOM incident

Desktop app connection

Resolved after 2 hours 49 minutes, affecting Desktop App, on July 23, 2025.

resolved Jul 23, 2025, 04:39 PM UTC

This incident has been resolved, all systems are fully operational. please reload your desktop app if stilll affected; How to reload the app: 1. Click on “View” in the top-left menu of the app. 2. Select “Reload” from the dropdown.

Started
Jul 23, 2025, 01:50 PM UTC
Resolved
Jul 23, 2025, 04:39 PM UTC
Duration
2h 49m
Detected by Pingoru
Jul 23, 2025, 01:50 PM UTC

Affected components

Desktop App

Update timeline

  1. investigating Jul 23, 2025, 01:50 PM UTC

    Wea re currently investigating the this issue

  2. investigating Jul 23, 2025, 02:02 PM UTC

    Please reload the desktop app by clicking on View → Reload (located at the top left corner of the app). This will make the app operational again. We apologise for the inconvenience caused.

  3. resolved Jul 23, 2025, 04:39 PM UTC

    This incident has been resolved, all systems are fully operational. please reload your desktop app if stilll affected; How to reload the app: 1. Click on “View” in the top-left menu of the app. 2. Select “Reload” from the dropdown.

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