NUACOM incident

Degraded performance on the Web applications

Resolved after 20 minutes, affecting Public API and Management Portal and 1 more, on September 16, 2025.

resolved Sep 16, 2025, 09:02 AM UTC

The issue is resolved, and the systems are back operational. Apologies for the problems caused.

Started
Sep 16, 2025, 08:41 AM UTC
Resolved
Sep 16, 2025, 09:02 AM UTC
Duration
20m
Detected by Pingoru
Sep 16, 2025, 08:41 AM UTC

Affected components

Public APIManagement PortalDesktop AppMobile AppGoogle Chrome Extension3rd Party Integrations

Update timeline

  1. investigating Sep 16, 2025, 08:41 AM UTC

    We are observing issues with the API being slow or unavailable, we are investigating the cause of the issue.

  2. monitoring Sep 16, 2025, 08:53 AM UTC

    The issue was identified and resolved. The NOC team is monitoring the performance.

  3. resolved Sep 16, 2025, 09:02 AM UTC

    The issue is resolved, and the systems are back operational. Apologies for the problems caused.

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