Northpass incident

Login Issues for Customers Using SSO

Resolved on October 28, 2024.

resolved Oct 28, 2024, 02:58 PM UTC

Time Detected: 09:30 Status: Resolved Time Resolved: 10:45 Summary: The login issues affecting customers using Single Sign-On (SSO) have been resolved. The issue was traced to an abnormal behaviour in a firewall rule following a recent component update. Resolution Steps: The engineering team identified the cause and reverted the changes to the component update, we will continue monitoring to ensure stable access for all customers. Thank you for your patience and understanding.

Started: Oct 28, 2024, 01:30 PM UTC
Resolved: Oct 28, 2024, 01:30 PM UTC
Duration: –
Detected by Pingoru: Oct 28, 2024, 01:30 PM UTC

Update timeline

resolved Oct 28, 2024, 02:58 PM UTC

Time Detected: 09:30 Status: Resolved Time Resolved: 10:45 Summary: The login issues affecting customers using Single Sign-On (SSO) have been resolved. The issue was traced to an abnormal behaviour in a firewall rule following a recent component update. Resolution Steps: The engineering team identified the cause and reverted the changes to the component update, we will continue monitoring to ensure stable access for all customers. Thank you for your patience and understanding.

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