Resolved after 1 hour 53 minutes, affecting Northpass App - AWS and Northpass App - Azure, on February 10, 2025.
A recent deployment of new functionality introduced a bug in learner enrollments that affected some of our customers. As for future avoidance we enhanced tests covering sign-in and enrollments that will prevent from introducing similar errors moving forward.
Affected components
Update timeline
- investigating Feb 10, 2025, 06:38 PM UTC
We are currently investigating this issue
- investigating Feb 10, 2025, 06:40 PM UTC
We are continuing to investigate this issue.
- identified Feb 10, 2025, 06:43 PM UTC
The issue has been identified by the Engineering team and fix is being implemented...
- identified Feb 10, 2025, 07:21 PM UTC
We are continuing to work on the fix for this issue, thank you for your patience and understanding.
- monitoring Feb 10, 2025, 08:15 PM UTC
A fix has been implemented and we are monitoring the results, thank you for your patience.
- resolved Feb 10, 2025, 08:31 PM UTC
This issue has been resolved. Thank you for you patience and understanding
- postmortem Feb 15, 2025, 04:19 AM UTC
A recent deployment of new functionality introduced a bug in learner enrollments that affected some of our customers. As for future avoidance we enhanced tests covering sign-in and enrollments that will prevent from introducing similar errors moving forward.
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