Resolved after 1 hour 20 minutes, affecting Northpass App - Azure, on April 29, 2025.
Between 14:22 and 14:46 EDT today, our entire application was unavailable due to an unexpected memory exhaustion in our backend layer. Root Cause: A high-volume enrolment process caused backend cache errors leading to an "Out of Memory" condition. Preventative Measures Script Throttling: We'll introduce rate-limiting for large-scale data loads. Capacity Expansion: Backend cache memory limits were increased.
Affected components
Update timeline
- investigating Apr 29, 2025, 06:22 PM UTC
We are currently investigating this issue.
- identified Apr 29, 2025, 06:46 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Apr 29, 2025, 06:46 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 29, 2025, 07:43 PM UTC
Between 14:22 and 14:46 EDT today, our entire application was unavailable due to an unexpected memory exhaustion in our backend layer. Root Cause: A high-volume enrolment process caused backend cache errors leading to an "Out of Memory" condition. Preventative Measures Script Throttling: We'll introduce rate-limiting for large-scale data loads. Capacity Expansion: Backend cache memory limits were increased.
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