Pixel data disruptions starting 07/04 7pm Pacific

Update timeline

1. identified Jul 05, 2026, 06:27 PM UTC

   Pixel data collection is disrupted due to networking infrastructure failures with our hosting providers. We are actively working on mitigation.

2. identified Jul 05, 2026, 08:24 PM UTC

   We are actively investigating mitigation steps for the pixel data collection disruption caused by networking infrastructure failures with our hosting providers. We will share another update as soon as we have more information.

3. identified Jul 05, 2026, 10:42 PM UTC

   We continue to actively investigate mitigation steps for the pixel data collection disruption caused by networking infrastructure failures with our hosting providers. We will share another update as soon as we have more information.

4. monitoring Jul 05, 2026, 11:58 PM UTC

   Pixel data collection is recovered from disruption caused by networking infrastructure failures with our hosting providers. We are continuing to monitor the health of the system closely.

5. monitoring Jul 06, 2026, 04:27 PM UTC

   We experienced a partial pixel data collection outage between 7:00pm PT on July 4 to 4:40 PT on July 5. Pixel data collection recovered around 4:40pm PT on July 5. For the impacted window, affected customers may see missing order and revenue in channel-level attribution reporting. However, total order and revenue was still captured in the Orders page, and top-line store-level performance remains properly represented. We are continuing to monitor the situation and assess the impact for affected accounts.

6. monitoring Jul 06, 2026, 07:59 PM UTC

   Pixel data is operating normally as of July 05, 16:35 pacific time. We continue to monitor the situation.