Resolved after 6 days 7 hours, affecting Orders API and Orders API (Orders API — API), on May 12, 2026.
We’re currently experiencing a delay in processing order data for customers sending data to our Orders API. At the moment, affected data processing is running about 18 hours behind expected timing. Our team is actively investigating the issue and working to restore normal processing as quickly as possible. We’ll share another update as soon as we have more information or meaningful progress to report.
Affected components
Update timeline
- investigating May 12, 2026, 03:23 PM UTC
We’re currently experiencing a delay in processing order data for customers sending data to our Orders API. At the moment, affected data processing is running about 18 hours behind expected timing. Our team is actively investigating the issue and working to restore normal processing as quickly as possible. We’ll share another update as soon as we have more information or meaningful progress to report.
- investigating May 12, 2026, 03:24 PM UTC
We’re currently experiencing a delay in processing order data for customers sending data to our Orders API. At the moment, affected data processing is running about 18 hours behind expected timing. Our team is actively investigating the issue and working to restore normal processing as quickly as possible. We’ll share another update as soon as we have more information or meaningful progress to report.
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