Vantiv incident

Query API

Resolved after 55 minutes, affecting Transaction API and Control Panel and 1 more, on August 12, 2026.

resolved Aug 12, 2026, 11:55 PM UTC

Engineers have resolved and confirmed the impacted services are operational and stable.

Started
Aug 12, 2026, 10:59 PM UTC
Resolved
Aug 12, 2026, 11:55 PM UTC
Duration
55m
Detected by Pingoru
Aug 12, 2026, 10:59 PM UTC

Affected components

Transaction APIControl PanelQuery API

Update timeline

  1. investigating Aug 12, 2026, 10:59 PM UTC

    We are currently investigating increased latency and connectivity issues affecting API requests to the Query API. Some users may experience slower-than-normal response time.

  2. identified Aug 12, 2026, 11:30 PM UTC

    We have identified the issue affecting the Query API. Our engineering team is actively implementing a fix and mitigating the impact to restore normal service as quickly as possible.

  3. monitoring Aug 12, 2026, 11:34 PM UTC

    We have identified and resolved the issue affecting the Query API. Our engineers are closely monitoring the service to confirm that all systems remain stable and fully operational.

  4. resolved Aug 12, 2026, 11:55 PM UTC

    Engineers have resolved and confirmed the impacted services are operational and stable.

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