Vantiv incident

Gateway Errors

Resolved after 9 minutes, affecting Query API, on February 11, 2026.

resolved Feb 11, 2026, 07:31 AM UTC

We have resolved the issue causing elevated error rates and increased page load times affecting Web Portals and Quick Click. No further issues have been observed.

Started
Feb 11, 2026, 07:22 AM UTC
Resolved
Feb 11, 2026, 07:31 AM UTC
Duration
9m
Detected by Pingoru
Feb 11, 2026, 07:22 AM UTC

Affected components

Query API

Update timeline

  1. identified Feb 11, 2026, 07:22 AM UTC

    We are currently investigating an increase in errors affecting the web app. Our team is working to identify the cause and restore normal performance.

  2. resolved Feb 11, 2026, 07:31 AM UTC

    We have resolved the issue causing elevated error rates and increased page load times affecting Web Portals and Quick Click. No further issues have been observed.

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