Nintex incident
DocGen for Salesforce Integration Authentication Failure
Resolved after 2 days 2 hours, affecting Nintex DocGen for Salesforce and Nintex K2 Trust (Nintex K2 Trust — Australia) and 1 more, on July 30, 2026.
The engineering team has released a hotfix to all regions and will continue to monitor the situation. Please contact Nintex support if you encounter any issues.
Affected components
Update timeline
- identified Jul 30, 2026, 12:11 AM UTC
Engineers have identified the source of an issue related to admin authorization flow and are actively developing a solution. Customers are advised to avoid changing the integration user configuration, reauthorizing, or upgrading package version at this time.
- identified Jul 30, 2026, 02:26 AM UTC
Engineers have identified a workaround and mitigated the issue for customers who have reported authorization issues to our support teams while we continue to investigate. If you have issues authorizing, please contact support at Nintex and provide the affected organization ID.
- monitoring Jul 31, 2026, 04:18 AM UTC
The engineering team has released a hotfix to all regions and will continue to monitor the situation. Please contact Nintex support if you encounter any issues.
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