Nintex incident
DocGen for Salesforce failures due to Salesforce's API outage
Resolved after 9 hours 38 minutes, affecting Nintex DocGen for Salesforce and Nintex K2 Trust (Nintex K2 Trust — Australia) and 1 more, on September 16, 2026.
Our investigation indicates that document generation failures are being caused by timeout errors returned from Salesforce due to an ongoing Salesforce API outage. We are tracking the Salesforce incident here: https://status.salesforce.com/incidents/20004433
Affected components
Update timeline
- investigating Sep 16, 2026, 10:44 AM UTC
Salesforce services are experiencing a disruption, which is causing document generation requests to fail. Our engineers are actively monitoring the Salesforce incident and tracking updates here: https://status.salesforce.com/incidents/20004433
- identified Sep 16, 2026, 10:59 AM UTC
Our investigation indicates that document generation failures are being caused by timeout errors returned from Salesforce due to an ongoing Salesforce API outage. We are tracking the Salesforce incident here: https://status.salesforce.com/incidents/20004433
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