Ngrok incident

Agent connections in the SA region are receiving errors when starting

Resolved after 1 hour 7 minutes, affecting Region - SA, on August 11, 2025.

monitoring Aug 12, 2025, 12:49 AM UTC

A fix has been implemented and we are monitoring the results.

Started
Aug 11, 2025, 11:52 PM UTC
Resolved
Aug 12, 2025, 01:00 AM UTC
Duration
1h 7m
Detected by Pingoru
Aug 11, 2025, 11:52 PM UTC

Affected components

Region - SA

Update timeline

  1. investigating Aug 11, 2025, 11:52 PM UTC

    We are currently investigating this issue.

  2. monitoring Aug 12, 2025, 12:49 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 12, 2025, 03:20 PM UTC

    This incident has been resolved.

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