Nexi/Nets Payment Services incident
Nets Finland Mastercard transaction failures
Resolved after 12 hours 53 minutes, affecting Nets Finland, on January 5, 2026.
The acquirer has reported a fix has been implemented and we are seeing transaction failures returning to normal amounts. We'll keep monitoring the situation.
Affected components
Update timeline
- investigating Jan 05, 2026, 08:21 AM UTC
We are seeing Mastercard transactions failing with Nets Finland acquiring. VISA seems unaffected. We are investigating.
- identified Jan 05, 2026, 08:48 AM UTC
The acquirer is working with Mastercard to fix the issues. We are seeing partial outage on the transactions. Waiting on a solution from the acquirer side. We are sorry for the trouble caused by this!
- monitoring Jan 05, 2026, 12:46 PM UTC
The acquirer has reported a fix has been implemented and we are seeing transaction failures returning to normal amounts. We'll keep monitoring the situation.
- resolved Jan 05, 2026, 09:14 PM UTC
No further problems noticed in monitoring, closing incident.
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