Nexcess incident
Service Interruption on a Subset of Cloudhosts and KVM in the us-west-1 region
Resolved after 2 hours 34 minutes, affecting us-west-1, on August 11, 2026.
The issue affecting a subset of our servers in the us-west-1 region has been resolved. Our team has restored service, and the affected servers are operating normally. We apologize for any disruption this may have caused and appreciate your patience and understanding while we worked to resolve the issue.
Affected components
Update timeline
- investigating Aug 11, 2026, 05:55 AM UTC
We are currently investigating an issue affecting a subset of our servers in the us-west-1 region. Our systems engineers have been engaged and are working to restore service as quickly as possible. We appreciate your patience. If you have any questions or concerns. Please contact us via live chat or case.
- monitoring Aug 11, 2026, 06:39 AM UTC
Our team has now implemented a fix, and affected servers and services should be operating as expected at this time. We will continue to monitor the situation closely to ensure ongoing stability. If you have any questions or concerns, please contact us via live chat or case.
- resolved Aug 11, 2026, 08:30 AM UTC
The issue affecting a subset of our servers in the us-west-1 region has been resolved. Our team has restored service, and the affected servers are operating normally. We apologize for any disruption this may have caused and appreciate your patience and understanding while we worked to resolve the issue.
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