Nexcess incident
Service Interruption: cloudhost-1189763.au-south-1.nxcli.net
Resolved after 6 hours 19 minutes, affecting au-south-1, on August 4, 2026.
Our engineers have successfully recovered the service on the impacted cloudhost. We are continuing to monitor the environment to ensure stability and will keep this space updated as needed.
Affected components
Update timeline
- investigating Aug 04, 2026, 05:31 AM UTC
We are currently investigating a service-impacting issue affecting the server cloudhost-1189763.au-south-1.nxcli.net. Our Nexcess Systems Engineering team has been engaged and is actively working to restore service as quickly as possible. We appreciate your patience and understanding while we work to resolve this issue. If you have any questions or concerns, please don't hesitate to contact us via live chat or by opening a support case.
- identified Aug 04, 2026, 08:40 AM UTC
The issue has been identified, and our teams are actively working toward a resolution. We will provide further updates as more information becomes available. Thank you for your patience.
- monitoring Aug 04, 2026, 09:24 AM UTC
Our engineers have successfully recovered the service on the impacted cloudhost. We are continuing to monitor the environment to ensure stability and will keep this space updated as needed.
- resolved Aug 04, 2026, 11:51 AM UTC
This incident has been resolved.
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