Resolved after 2 hours 13 minutes, affecting Platform Updates / Other, on December 10, 2025.
We are currently experiencing an issue affecting the provisioning of WooCommerce plans on Nexcess. Our engineering team is actively investigating and working to resolve this as quickly as possible. During this time, customers may experience difficulties when attempting to provision new WooCommerce plans. We appreciate your patience and understanding while we work to resolve this. If you have any questions or need assistance, please feel free to reach out via live chat or by opening a support case.
Affected components
Update timeline
- investigating Dec 10, 2025, 08:30 PM UTC
We are currently experiencing an issue affecting the provisioning of WooCommerce plans on Nexcess. Our engineering team is actively investigating and working to resolve this as quickly as possible. During this time, customers may experience difficulties when attempting to provision new WooCommerce plans. We appreciate your patience and understanding while we work to resolve this. If you have any questions or need assistance, please feel free to reach out via live chat or by opening a support case.
- resolved Dec 10, 2025, 10:44 PM UTC
This incident has been resolved.
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