Resolved after 16 hours 36 minutes, affecting Customer Portal, on January 14, 2026.
The issue has been identified, however the fix will take time to implement. In the meantime if you come across shopping errors, please visit our site in Incognito mode to successfully add items to your cart.
Affected components
Update timeline
- investigating Jan 14, 2026, 10:18 PM UTC
We are investigating an issue preventing customers from adding items to the cart on liquidweb.com. Updates are forthcoming as more information becomes available. Need help? Chat with us or create a ticket via my.liquidweb.com. We appreciate your patience and understanding as we work to restore this service. Thank you.
- identified Jan 14, 2026, 11:05 PM UTC
The issue has been identified, however the fix will take time to implement. In the meantime if you come across shopping errors, please visit our site in Incognito mode to successfully add items to your cart.
- resolved Jan 15, 2026, 02:54 PM UTC
This incident has been resolved.
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