Resolved after 1 day 3 hours, affecting Customer Portal, on February 23, 2026.
The Acronis Cloud team has applied corrective measures, and services have been restored. We are actively monitoring the platform to confirm sustained stability and performance. If you have any questions or concerns, please don't hesitate to contact us via Live Chat or by opening a case.
Affected components
Update timeline
- investigating Feb 23, 2026, 10:23 PM UTC
We would like to notify you that Acronis Cyber Protect Cloud in the USA (US5) data center is degraded. Acronis Cloud team is working on the issue resolution and will keep notifying you on the service status. Service impact: Some customers might be unable to reach Acronis Web Restore, Acronis Cyber Protection Console and Management Console.
- identified Feb 23, 2026, 11:26 PM UTC
Acronis Cloud team is actively working on the issue resolution and we will keep notifying you on the service status.
- identified Feb 24, 2026, 03:45 AM UTC
Acronis Cloud team is actively working on the issue resolution and we will keep notifying you on the service status.
- identified Feb 24, 2026, 07:09 AM UTC
Acronis Cloud team has implemented a fix and resolved the issue. We are currently monitoring the results to ensure stability. If you have any questions or concerns, please don't hesitate to contact us via Live Chat or by opening a case.
- monitoring Feb 24, 2026, 07:13 AM UTC
Acronis Cloud team has implemented a fix and resolved the issue. We are currently monitoring the results to ensure stability. If you have any questions or concerns, please don't hesitate to contact us via Live Chat or by opening a case.
- identified Feb 24, 2026, 02:40 PM UTC
We are observing a recurrence of the issue affecting Acronis Cyber Protect Cloud in the USA (US5) data center; the Acronis Cloud team is actively investigating, and some customers may continue to experience intermittent access issues to Web Restore, Cyber Protection Console, and Management Console. If you have any questions or concerns, please don't hesitate to contact us via Live Chat or by opening a case.
- monitoring Feb 24, 2026, 04:03 PM UTC
The Acronis Cloud team has applied corrective measures, and services have been restored. We are actively monitoring the platform to confirm sustained stability and performance. If you have any questions or concerns, please don't hesitate to contact us via Live Chat or by opening a case.
- resolved Feb 25, 2026, 01:46 AM UTC
This incident has been resolved.
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