NetDocuments AU incident
Smartview and Tasks not working for some users in AU Service
Resolved after 3 hours 51 minutes, affecting Platform, on February 27, 2025.
The Smartview and Tasks functions continue operating normally. This incident is resolved. If you are still experiencing any difficulty, please contact Support via the portal: https://support.netdocuments.com/
Affected components
Update timeline
- investigating Feb 27, 2025, 06:38 AM UTC
We are investigating an issue with Smartview and Tasks in the AU Service. Users may experience a blank pane when previewing a document or looking at document details. If using Tasks, users may see an error message. We will provide an update in 30 minutes. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/
- monitoring Feb 27, 2025, 06:49 AM UTC
The Smartview and Tasks functions are now operating normally and we are monitoring for any further issues. If you are still experiencing any difficulty, please contact Support via the portal: https://support.netdocuments.com/
- monitoring Feb 27, 2025, 07:30 AM UTC
The Smartview and Tasks functions continue operating normally. This incident is resolved. If you are still experiencing any difficulty, please contact Support via the portal: https://support.netdocuments.com/
- resolved Feb 27, 2025, 10:29 AM UTC
This incident has been resolved.
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