Resolved after 4 hours 31 minutes, affecting Background Processing, on October 5, 2025.
The incident with the AU Service has been resolved. If you need any continued assistance, please contact Support via the portal: https://support.netdocuments.com/
Affected components
Update timeline
- investigating Oct 05, 2025, 10:43 PM UTC
We are actively investigating an issue with the M365 Outlook as well as the ndMail add-in. This issue is currently preventing emails from properly filing to the NetDocuments Service. We will continue to provide updates to this post as the issue is investigated further. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/
- monitoring Oct 06, 2025, 12:37 AM UTC
The AU Service is operating normally at this time. We will continue to provide updates here if anything further changes. If you need assistance or are still experiencing issues reaching the Service, please contact Support via the portal: https://support.netdocuments.com/
- resolved Oct 06, 2025, 03:14 AM UTC
The incident with the AU Service has been resolved. If you need any continued assistance, please contact Support via the portal: https://support.netdocuments.com/
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