Some Aura operations impacted currently for a single Cloud Service Provider

Update timeline

1. investigating Oct 29, 2026, 09:06 AM UTC

   We are investigating a Cloud Service Provider issue that is impacting some Aura operations in a limited number of regions.

2. investigating Oct 29, 2026, 09:36 AM UTC

   We are continuing to investigate the issue and are working with the CSP. At this point in time the issue appears to be impacting the AMER regions.

3. investigating Oct 29, 2026, 09:43 AM UTC

   We are continuing to investigate this issue.

4. investigating Oct 29, 2026, 09:51 AM UTC

   Updating the impact for affected Aura components, based on ongoing investigations.

5. investigating Oct 29, 2026, 10:28 AM UTC

   We are continuing to work with the CSP on the issue. The regions affected so far are brazilsouth, centralus, canadacentral, northeurope and this list may evolve over time.

6. investigating Oct 29, 2026, 11:44 AM UTC

   We are continuing to work with the Cloud Service provider to resolve the issue. The regions affected so far are brazilsouth, centralus, canadacentral, northeurope and this list may evolve over time.

7. identified Oct 29, 2026, 01:34 PM UTC

   The Cloud Service Provider has identified the issue and is working on fixing the underlying issue. We will update further on the progress as we receive updates from the CSP.

8. monitoring Oct 29, 2026, 04:09 PM UTC

   The Cloud Service Provider is working on the fix deployment and we are continuing to monitor the situation currently.

9. resolved Oct 29, 2026, 04:45 PM UTC

   This incident has now been fully resolved