Neo4j Aura incident

Issue impacting certain database operations for Aura customers on Azure

Resolved after 4 hours 23 minutes, affecting AuraDB Virtual Dedicated Cloud on Azure (*.databases.neo4j.io) and AuraDB Professional on Azure (*.databases.neo4j.io) and 1 more, on October 26, 2026.

resolved Oct 26, 2026, 07:14 PM UTC

Our engineers have successfully deployed a fix, and the issue is now resolved. Aura customers on Azure can now download database snapshots without issues.

Started: Oct 26, 2026, 02:50 PM UTC
Resolved: Oct 26, 2026, 07:14 PM UTC
Duration: 4h 23m
Detected by Pingoru: Oct 26, 2026, 02:50 PM UTC

Affected components

AuraDB Virtual Dedicated Cloud on Azure (*.databases.neo4j.io)AuraDB Professional on Azure (*.databases.neo4j.io)AuraDS Enterprise on Azure (*.databases.neo4j.io)AuraDS on Azure (*.databases.neo4j.io)AuraDB Business Critical (*.databases.neo4j.io) on AzureAura API (api.neo4j.io)

Update timeline

investigating Oct 26, 2026, 02:50 PM UTC

We are currently aware of an issue that is impacting customers using Aura on Azure, when attempting to download database instance snapshots.
identified Oct 26, 2026, 03:09 PM UTC

We have identified the issue and are currently working on the deployment of the fix.
identified Oct 26, 2026, 04:22 PM UTC

The fix is currently being tested in lower environments, prior to being deployed.
identified Oct 26, 2026, 05:43 PM UTC

Testing of the fix is ongoing and deployment will proceed once the testing has been completed.
resolved Oct 26, 2026, 07:14 PM UTC

Our engineers have successfully deployed a fix, and the issue is now resolved. Aura customers on Azure can now download database snapshots without issues.

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