Resolved after 2 days 11 hours, on October 26, 2026.
TSYS has provided the following update: Batches recovered during the special file process yesterday were rejected due to a database issue which has been resolved. Some merchant batches for 10/23 have been captured and pushed out in a special file. They will be included in the next available cycle cut. Those merchants may receive their funds starting as early as today. Activity for 10/24 - 10/26 and any missed batches from 10/23 will be captured in another file today. They will be included in the next available cycle cut and merchants may receive their funds starting as early as Thursday, 10/29.
Update timeline
- investigating Oct 26, 2026, 09:22 PM UTC
TSYS/Global Payments has informed us that some, but not all, merchants have encountered funding delays due to an issue with their nightly batch job. This is unrelated to MyTime specifically but may nonetheless impact some MyTime merchants who use TSYS for processing services. According to TSYS, some merchants may not receive their expected deposits as of today, Monday, October 26. This includes payment batches closed on Friday, October 23. TSYS plans to run a catch-up batch job on Tuesday, October 27, meaning the earliest that affected merchants will receive delayed funds into their bank account will be Tuesday, October 27th, but this is an earliest estimate, not a guaranteed fund availability date. We'll provide any additional updates we receive and resolve this incident once TSYS confirms their nightly batch job is functioning normally.
- investigating Oct 27, 2026, 06:53 PM UTC
TSYS/Global Payments has fixed the batch processing issue and is reprocessing the delayed batches today, October 27th. Delayed deposits may begin arriving as early as Wednesday, October 28th. This is the earliest estimated arrival date, not a guaranteed date for every affected merchant. We will share further updates as they become available.
- investigating Oct 28, 2026, 03:16 PM UTC
TSYS has provided the following update: Batches recovered during the special file process yesterday were rejected due to a database issue which has been resolved. Some merchant batches for 10/23 have been captured and pushed out in a special file. They will be included in the next available cycle cut. Those merchants may receive their funds starting as early as today. Activity for 10/24 - 10/26 and any missed batches from 10/23 will be captured in another file today. They will be included in the next available cycle cut and merchants may receive their funds starting as early as Thursday, 10/29.
- resolved Oct 29, 2026, 09:21 AM UTC
This incident has been resolved.
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