Resolved after 3 hours 31 minutes, affecting Website and iPhone App and 1 more, on September 10, 2025.
The incident is now resolved. Users still encountering problems must refresh their browser to load the latest updates.
Affected components
Update timeline
- investigating Sep 10, 2025, 07:38 PM UTC
We are currently experiencing an outage with Apple Pay and Google Pay on Ingenico terminals. Clients can still complete transactions by: •Tapping with a physical card •Inserting a chip card •Keying in card details We are actively working with Cloud9 to restore Apple Pay and Google Pay functionality and will provide updates as soon as service is restored.
- identified Sep 10, 2025, 08:02 PM UTC
The issue has been identified and a fix is being implemented.
- identified Sep 10, 2025, 08:27 PM UTC
A fix has been deployed, and Apple Pay and Google Pay functionality will be restored shortly.
- monitoring Sep 10, 2025, 09:49 PM UTC
Apple Pay and Google Pay services have been fully restored. • Web users: Please refresh your browser. • Mobile app users: Please close and reopen the MyTime app. Our team is actively monitoring to ensure continued stability.
- resolved Sep 10, 2025, 11:09 PM UTC
The incident is now resolved. Users still encountering problems must refresh their browser to load the latest updates.
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