Resolved after 8 hours 17 minutes, affecting MyCase, on October 20, 2025.
We are continuing to monitor this incident with our cloud provider, AWS. The incident persists, but gradual improvement is noted with login attempts and application navigation.
Affected components
Update timeline
- investigating Oct 20, 2025, 01:04 PM UTC
We are currently investigating this issue.
- investigating Oct 20, 2025, 01:05 PM UTC
We are continuing to investigate this issue.
- identified Oct 20, 2025, 01:51 PM UTC
We’re continuing to work on bringing our systems fully back on track following a major outage at our cloud provider, who are still experiencing a partial service disruption. While recovery progresses, customers may continue to experience slowness or degraded performance across parts of the system. We’ll post more updates as they become available.
- identified Oct 20, 2025, 02:37 PM UTC
We are aware of customers seeing slow response times within the MyCase app and/or increased timeouts. This is the result of an ongoing incident with our cloud provider, AWS, and we are closely monitoring the situation to restore operations to normal as quickly as we can. We appreciate your continued patience in this matter.
- identified Oct 20, 2025, 04:10 PM UTC
We are continuing to monitor this incident with our cloud provider, AWS.
- identified Oct 20, 2025, 05:54 PM UTC
We are continuing to monitor this incident with our cloud provider, AWS.
- identified Oct 20, 2025, 07:48 PM UTC
We are continuing to monitor this incident with our cloud provider, AWS. The incident persists, but gradual improvement is noted with login attempts and application navigation.
- resolved Oct 20, 2025, 09:22 PM UTC
This incident has been resolved.
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