MyCase incident
Degraded Multi Factor Authentication Performance- Text Messages
Minor Vendor's status page →
Resolved after 1 hour 36 minutes, affecting MyCase, on April 22, 2025.
MFA text messages from our third party texting partner are functioning. We continue to monitor their delivery status.
Affected components
MyCase
Update timeline
- investigating Apr 22, 2025, 01:41 PM UTC
We are currently investigating this issue with our third party texting partner. While MFA texts may fail for some customers, using email to login will work. If you need to switch email for MFA, please reach out to your admin user to reset this feature.
- monitoring Apr 22, 2025, 02:23 PM UTC
MFA text messages from our third party texting partner are functioning. We continue to monitor their delivery status.
- resolved Apr 22, 2025, 03:18 PM UTC
This incident has been resolved.
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