Resolved after 1 hour 20 minutes, affecting MyCase, on September 3, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
MyCase
Update timeline
- investigating Sep 03, 2025, 05:54 PM UTC
MyCase is currently experiencing degraded performance of the Search feature for some users. Our Development Team is aware of this issue and working as quickly as possible to resolve it. Please check back on this page, and we will provide an update shortly.
- identified Sep 03, 2025, 06:01 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Sep 03, 2025, 06:45 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 03, 2025, 10:12 PM UTC
This incident has been resolved.
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