Resolved after 12 hours 25 minutes, affecting Mux Player - Embeds, on October 20, 2025.
We are continuing to monitor our systems, as our underlying cloud providers continue to investigate the root cause.
Affected components
Update timeline
- identified Oct 20, 2025, 09:39 AM UTC
From 07:30 UTC, Mux Player embeds are were experiencing increased error rates caused by an outage with an underlying cloud vendor.
- identified Oct 20, 2025, 09:46 AM UTC
We are continuing to investigate the issue.
- identified Oct 20, 2025, 09:54 AM UTC
We're seeing signs of recovery, and continue to monitor the service health.
- monitoring Oct 20, 2025, 10:40 AM UTC
Recovery continues and service has returned to operational. We will continue to monitor.
- monitoring Oct 20, 2025, 03:12 PM UTC
We are continuing to monitor for any issues while the underlying cloud vendor continues to investigate the root cause.
- monitoring Oct 20, 2025, 06:21 PM UTC
We are continuing to monitor our systems, as our underlying cloud providers continue to investigate the root cause.
- resolved Oct 20, 2025, 10:04 PM UTC
This incident has been resolved.
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