Resolved after 3 days 7 hours, affecting Mux Video - VOD, on January 29, 2026.
We have completed the remediation steps for impacted assets and will be monitoring.
Affected components
Update timeline
- investigating Jan 29, 2026, 06:07 PM UTC
We are investigating an issue that causes some audio or video segments to be corrupt, causing playback quality degradation on affected assets.
- identified Jan 29, 2026, 08:40 PM UTC
We have identified the cause of this issue and our team is working on a fix.
- identified Jan 30, 2026, 06:59 PM UTC
A fix has been implemented to address the issue for new assets, and our team is working through any remaining affected assets. We will post further updates as we have them.
- monitoring Feb 01, 2026, 04:59 PM UTC
We have completed the remediation steps for impacted assets and will be monitoring.
- resolved Feb 02, 2026, 02:00 AM UTC
This incident has been resolved.
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