Mux incident
Delayed video ingest and webhook delivery for some customers
Resolved after 4 hours 26 minutes, affecting Mux Video - VOD, on February 24, 2026.
Our teams have implemented a fix to resolve the delays. At approximately 19:53 UTC, customers may have experienced delays in video ingest time and webhook delivery. We will continue to monitor the recovery and will post an update when fully resolved.
Affected components
Update timeline
- investigating Feb 24, 2026, 08:06 PM UTC
We are currently investigating delays in video ingestion and webhook delivery. Our teams are investigating and we will share an update once we have more information.
- identified Feb 24, 2026, 08:37 PM UTC
Our teams identified the cause of the delays and are actively working on recovery.
- monitoring Feb 24, 2026, 09:08 PM UTC
Our teams have implemented a fix to resolve the delays. At approximately 19:53 UTC, customers may have experienced delays in video ingest time and webhook delivery. We will continue to monitor the recovery and will post an update when fully resolved.
- resolved Feb 25, 2026, 12:32 AM UTC
After monitoring the fix we have confirmed full resolution.
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