Mux incident

Asset Creation Slowness in Certain Region

Resolved after 18 minutes, affecting Mux Video - VOD, on July 21, 2026.

monitoring Jul 21, 2026, 01:08 AM UTC

A fix has been implemented and we are monitoring the results.

Started
Jul 21, 2026, 12:57 AM UTC
Resolved
Jul 21, 2026, 01:15 AM UTC
Duration
18m
Detected by Pingoru
Jul 21, 2026, 12:57 AM UTC

Affected components

Mux Video - VOD

Update timeline

  1. investigating Jul 21, 2026, 12:57 AM UTC

    We are currently investigating slowness in asset creation that affects limited number of assets in one of our North America cloud locations.

  2. monitoring Jul 21, 2026, 01:08 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 21, 2026, 01:15 AM UTC

    The fix resolved the issue and asset creation back to operational.

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