Resolved after 3 hours 9 minutes, affecting Mux Video - VOD and Mux Video - Live, on September 18, 2025.
We are continuing to monitor for any further issues.
Affected components
Mux Video - VODMux Video - Live
Update timeline
- investigating Sep 18, 2025, 04:37 PM UTC
We are seeing increased error rates for playback and thumbnails in one of our regions. Currently investigating.
- identified Sep 18, 2025, 05:08 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Sep 18, 2025, 05:23 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Sep 18, 2025, 05:40 PM UTC
We are continuing to monitor for any further issues.
- resolved Sep 18, 2025, 07:46 PM UTC
This incident has been resolved.
Your product runs on more than Mux
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services