Resolved after 5 hours 40 minutes, affecting Mux Dashboard and Mux Data - Data Collection, on October 2, 2025.
A fix has been implemented and we continue to monitor the results. Customers should see monitoring data and CCV counts return to normal.
Affected components
Update timeline
- investigating Oct 02, 2025, 03:23 PM UTC
We are investigating an issue where monitoring data is delayed for many customers
- investigating Oct 02, 2025, 03:51 PM UTC
We are continuing to investigate this issue. Customers affected will see artificially depressed CCV counts and percentages.
- investigating Oct 02, 2025, 04:21 PM UTC
We are continuing to investigate this issue.
- identified Oct 02, 2025, 04:46 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 02, 2025, 05:06 PM UTC
A fix has been implemented and we continue to monitor the results. Customers should see monitoring data and CCV counts return to normal.
- resolved Oct 02, 2025, 09:04 PM UTC
This incident has been resolved.
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