Mux incident
Increased error rates for video ingest and playback for on-demand assets
Critical Vendor's status page →
Resolved after 2 hours 6 minutes, affecting Mux Video - VOD, on October 3, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
Mux Video - VOD
Update timeline
- investigating Oct 03, 2025, 12:55 PM UTC
We are investigating an issue causing increased error rates for video ingest and playback for on-demand assets.
- identified Oct 03, 2025, 01:24 PM UTC
We have identified the issue causing an increase in errors, and are working to resolve the issue as soon as possible.
- identified Oct 03, 2025, 02:11 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Oct 03, 2025, 02:27 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 03, 2025, 03:02 PM UTC
This incident has been resolved.
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