MultiSafepay incident

Mastercard 3DS Processing Performance: Deprecation notice

Resolved after 2 hours 19 minutes, affecting Payments, on July 15, 2026.

identified Jul 15, 2026, 07:53 AM UTC

Mastercard has identified the issue on their end we are awaiting resolution.

Started
Jul 15, 2026, 07:39 AM UTC
Resolved
Jul 15, 2026, 09:58 AM UTC
Duration
2h 19m
Detected by Pingoru
Jul 15, 2026, 07:39 AM UTC

Affected components

Payments

Update timeline

  1. investigating Jul 15, 2026, 07:39 AM UTC

    3DS performance of Mastercard transaction is experiencing a significant performance drop. We are investigating the issue, it appears to be outside of MultiSafepay platform.

  2. identified Jul 15, 2026, 07:53 AM UTC

    Mastercard has identified the issue on their end we are awaiting resolution.

  3. resolved Jul 15, 2026, 09:58 AM UTC

    The incident has been resolved by Mastercard at around 11:00 CEST.

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