Resolved after 3 hours 27 minutes, affecting Credit & Debit Cards, on October 20, 2025.
We are seeing recovery from our third party providers and service is mostly restored. Functionalities which require phone number validation might experience difficulties. We'll keep monitoring.
Affected components
Update timeline
- identified Oct 20, 2025, 07:54 AM UTC
We're aware of customers facing an issue of not being able to complete a transaction using cards. We're investigating the issue.
- identified Oct 20, 2025, 09:42 AM UTC
We are investigating an incident affecting one or more third-party providers, resulting in intermittent errors and elevated latency across parts of our platform. Some features may be unavailable or degraded, including document verification, card payments, and crypto delivery for select currencies. We are working with the impacted providers to mitigate the issue and will share updates as we learn more.
- monitoring Oct 20, 2025, 10:02 AM UTC
We are seeing recovery from our third party providers and service is mostly restored. Functionalities which require phone number validation might experience difficulties. We'll keep monitoring.
- resolved Oct 20, 2025, 01:30 PM UTC
This incident has been resolved.
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