Resolved after 5 minutes, affecting API and MoonPay App and 1 more, on October 22, 2025.
The issue causing some users to see incorrect or missing balances has been resolved. All balances are now displaying correctly in MoonPay. Throughout this incident, funds remained secure and were always accurately reflected on-chain. Thank you for your patience.
Affected components
Update timeline
- investigating Oct 22, 2025, 11:07 AM UTC
We are currently investigating an issue where some users may see incorrect or missing balance information in their MoonPay accounts. Please note that all funds are safe and on-chain balances remain unaffected — you can verify them directly via blockchain explorers. Our team is working to identify the cause and restore accurate balance visibility as quickly as possible. We’ll provide updates as soon as we have more information.
- resolved Oct 22, 2025, 11:12 AM UTC
The issue causing some users to see incorrect or missing balances has been resolved. All balances are now displaying correctly in MoonPay. Throughout this incident, funds remained secure and were always accurately reflected on-chain. Thank you for your patience.
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