MoonPay incident

Notification & deep-link issues

Resolved after 16 hours 42 minutes, affecting MoonPay App, on November 4, 2025.

resolved Nov 05, 2025, 12:12 PM UTC

The issue is now resolved. Customers using the MoonPay App on iOS are advised to update to the latest app version 2.0.26.

Started
Nov 04, 2025, 07:29 PM UTC
Resolved
Nov 05, 2025, 12:12 PM UTC
Duration
16h 42m
Detected by Pingoru
Nov 04, 2025, 07:29 PM UTC

Affected components

MoonPay App

Update timeline

  1. investigating Nov 04, 2025, 07:29 PM UTC

    We've spotted that something has gone wrong with opening deep-links and notifications. We're currently investigating the issue, and will provide an update soon.

  2. monitoring Nov 05, 2025, 08:53 AM UTC

    We have identified and fixed the issue. We will continue to monitor any impact. Customers are advised to update to the latest app version 2.0.26.

  3. resolved Nov 05, 2025, 12:12 PM UTC

    The issue is now resolved. Customers using the MoonPay App on iOS are advised to update to the latest app version 2.0.26.

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