Resolved after 13 minutes, affecting Wallet Balances, on November 11, 2025.
We are currently investigating an issue where some users may see incorrect or missing BTC balance information in their MoonPay accounts. Please note that all funds are safe and on-chain balances remain unaffected — you can verify them directly via blockchain explorers. Our team is working to identify the cause and restore accurate balance visibility as quickly as possible. We'll provide updates as soon as we have more information.
Affected components
Update timeline
- identified Nov 11, 2025, 10:52 AM UTC
We are currently investigating an issue where some users may see incorrect or missing BTC balance information in their MoonPay accounts. Please note that all funds are safe and on-chain balances remain unaffected — you can verify them directly via blockchain explorers. Our team is working to identify the cause and restore accurate balance visibility as quickly as possible. We'll provide updates as soon as we have more information.
- resolved Nov 11, 2025, 11:06 AM UTC
The issue has now been resolved.
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