Resolved after 2 hours 37 minutes, affecting On-ramp Widget and MoonPay App, on November 14, 2025.
Some transaction processing was delayed due to issues with a compliance provider. We are no longer seeing delays and all affected transactions have now been processed correctly.
Affected components
On-ramp WidgetMoonPay App
Update timeline
- identified Nov 14, 2025, 12:30 PM UTC
Due to a third party issue we are experiencing some delays in transaction processing. We are investigating this issue and we will provide more updates.
- resolved Nov 14, 2025, 03:08 PM UTC
Some transaction processing was delayed due to issues with a compliance provider. We are no longer seeing delays and all affected transactions have now been processed correctly.
Your product runs on more than MoonPay
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services