Resolved after 1 hour 46 minutes, on November 19, 2025.
Resolved - All systems are operating normally.
Update timeline
- identified Nov 19, 2025, 04:57 PM UTC
We've spotted that our support portal support.moonpay.com is unavailable/slow, we've identified there is an active issue with the vendor. Thank you for your patience whilst this issue is being resolved
- identified Nov 19, 2025, 06:35 PM UTC
Resolved - All systems are operating normally.
- resolved Nov 19, 2025, 06:44 PM UTC
This incident has been resolved.
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