MoonPay incident

Incorrect fee calculation when sending on Tron

Resolved after 3 hours 23 minutes, affecting MoonPay App, on October 30, 2026.

identified Oct 30, 2026, 10:54 AM UTC

The message displayed to the user was incorrect and misleading, so we're fixing that now.

Started
Oct 30, 2026, 10:18 AM UTC
Resolved
Oct 30, 2026, 01:42 PM UTC
Duration
3h 23m
Detected by Pingoru
Oct 30, 2026, 10:18 AM UTC

Affected components

MoonPay App

Update timeline

  1. investigating Oct 30, 2026, 10:18 AM UTC

    We're investigating the issue.

  2. identified Oct 30, 2026, 10:54 AM UTC

    The message displayed to the user was incorrect and misleading, so we're fixing that now.

  3. resolved Oct 30, 2026, 01:42 PM UTC

    Message is now accurate.

Your product runs on more than MoonPay

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.

Add your stack →