Resolved after 23 hours 45 minutes, on October 20, 2025.
We are seeing signs of recovery so incoming calls should be working now. If you aren't able to, please reach out on chat or email.
Update timeline
- investigating Oct 20, 2025, 08:43 AM UTC
Due to an ongoing AWS incident (https://health.aws.amazon.com/health/status), some of our providers are having issues. This is impacting phone calls so please contact us on chat instead.
- investigating Oct 20, 2025, 09:52 AM UTC
We are seeing signs of recovery so incoming calls should be working now. If you aren't able to, please reach out on chat or email.
- resolved Oct 21, 2025, 08:29 AM UTC
This incident has been resolved.
Your product runs on more than Monzo
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services