Monzo incident

Our phones lines have gone down, and we're working to fix them as soon as we can

Resolved after 1 hour 2 minutes, on July 14, 2025.

resolved Jul 14, 2025, 06:30 PM UTC

The issue has now been resolved and our phone lines are now working again. Please be aware that there might be a slight wait as we catch up.

Started
Jul 14, 2025, 05:28 PM UTC
Resolved
Jul 14, 2025, 06:30 PM UTC
Duration
1h 2m
Detected by Pingoru
Jul 14, 2025, 05:28 PM UTC

Update timeline

  1. investigating Jul 14, 2025, 05:28 PM UTC

    We're currently investigating the issue, and will provide an update soon.

  2. monitoring Jul 14, 2025, 06:11 PM UTC

    A fix has now been implemented and we are continuing to monitor to make sure everything is working as expected.

  3. resolved Jul 14, 2025, 06:30 PM UTC

    The issue has now been resolved and our phone lines are now working again. Please be aware that there might be a slight wait as we catch up.

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