Monthio incident

Bank Inter Outage (ES) [RESOLVED]

Resolved after 62 days 21 hours, affecting Bank integrations, on September 17, 2025.

identified Sep 17, 2025, 10:11 AM UTC

Bank Inter has, since 8:00 today, had degraded performance, and we are now seeing a complete outage. Applicants will experience issues trying to connect to the bank in the application flow. We recommend that applicants with accounts in the bank try going through the application later, should they experience issues. We will advise them to do so via a banner in the flow.

Started
Sep 17, 2025, 10:11 AM UTC
Resolved
Nov 19, 2025, 07:27 AM UTC
Duration
62d 21h
Detected by Pingoru
Sep 17, 2025, 10:11 AM UTC

Affected components

Bank integrations

Update timeline

  1. identified Sep 17, 2025, 10:11 AM UTC

    Bank Inter has, since 8:00 today, had degraded performance, and we are now seeing a complete outage. Applicants will experience issues trying to connect to the bank in the application flow. We recommend that applicants with accounts in the bank try going through the application later, should they experience issues. We will advise them to do so via a banner in the flow.

  2. resolved Nov 19, 2025, 07:27 AM UTC

    This incident has been resolved.

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