Resolved after 1 hour 6 minutes, affecting MongoDB Cloud, on August 18, 2026.
We have disabled the workload and are monitoring the situation
Affected components
MongoDB Cloud
Update timeline
- investigating Aug 18, 2026, 02:10 PM UTC
We are investigating an issue where customers periodically cannot access the Atlas UI or utilize the API. Customer clusters are unaffected.
- identified Aug 18, 2026, 02:57 PM UTC
We have identified a new workload that was putting more load than expected on the backing system. We are working on disabling it. Customer clusters remain unaffected.
- monitoring Aug 18, 2026, 03:04 PM UTC
We have disabled the workload and are monitoring the situation
- resolved Aug 18, 2026, 03:17 PM UTC
This incident has been resolved.
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