Resolved after 2 hours 10 minutes, affecting MongoDB Cloud, on September 30, 2026.
The team has implemented a fix and latency of Atlas Cluster management operations are returning to normal. Clusters that incorrectly appeared as degraded in the Atlas UI are also beginning to correctly update their status.
Affected components
Update timeline
- investigating Sep 30, 2026, 06:51 PM UTC
We are investigating an issue with Atlas metrics ingestion that may delay cluster management operations, including cluster creation and modification.
- identified Sep 30, 2026, 07:01 PM UTC
We've identified an issue with metric ingestion that is causing delays to Atlas Cluster management operations for some customers. Clusters may also appear degraded in the Atlas UI while metrics ingestion is delayed; however, the cluster health is unaffected.
- monitoring Sep 30, 2026, 07:26 PM UTC
The team has implemented a fix and latency of Atlas Cluster management operations are returning to normal. Clusters that incorrectly appeared as degraded in the Atlas UI are also beginning to correctly update their status.
- resolved Sep 30, 2026, 09:02 PM UTC
This incident has been resolved.
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