International messaging connectivity issue (messages New Zealand, Australia, Dominican Republic, and North America are not affected)

Update timeline

1. investigating Oct 26, 2026, 01:39 PM UTC

   We are currently experiencing issue delivering messages to many international destinations. We have contacted our connectivity partner's support team who are working towards a resolution. Messages to International mobile numbers will be queued within OMNI and these will be reprocessed automatically. Connectivity issues started at approximately 01:42 27/10/2026 NZDT (12:42 26/10/2026 UTC). We will post again as soon as we have more information. Regards, Modica Support Team [email protected]

2. identified Oct 26, 2026, 03:12 PM UTC

   The issue has been identified by our partner's support team and they are working towards resolution. We do not have an ETA for resolution. Messages to International mobile numbers will be queued within OMNI and these will be reprocessed automatically.

3. monitoring Oct 26, 2026, 04:08 PM UTC

   The issue has been identified and resolved by our partner. Queued messages will now have been sent and we will continue to monitor for any further disruption.

4. resolved Oct 26, 2026, 04:40 PM UTC

   This has been resolved and there have been no further issues with delivery. The outage affected messaging from approximately 01:42 27/10/2026 NZDT (12:42 26/10/2026 UTC) to 03:53 27/10/2026 NZDT (14:53 26/10/2026 UTC) Regards, Modica Support Team [email protected]