Modica Group Outage History

Started Oct 26, 2026, 01:39 PM UTC· resolved Oct 26, 2026, 04:40 PM UTC

1. investigating Oct 26, 2026, 01:39 PM UTC

   We are currently experiencing issue delivering messages to many international destinations. We have contacted our connectivity partner's support team who are working towards a resolution. Messages to International mobile numbers will be queued within OMNI and these will be reprocessed automatically. Connectivity issues started at approximately 01:42 27/10/2026 NZDT (12:42 26/10/2026 UTC). We will post again as soon as we have more information. Regards, Modica Support Team [email protected]

2. identified Oct 26, 2026, 03:12 PM UTC

   The issue has been identified by our partner's support team and they are working towards resolution. We do not have an ETA for resolution. Messages to International mobile numbers will be queued within OMNI and these will be reprocessed automatically.

3. monitoring Oct 26, 2026, 04:08 PM UTC

   The issue has been identified and resolved by our partner. Queued messages will now have been sent and we will continue to monitor for any further disruption.

4. resolved Oct 26, 2026, 04:40 PM UTC

   This has been resolved and there have been no further issues with delivery. The outage affected messaging from approximately 01:42 27/10/2026 NZDT (12:42 26/10/2026 UTC) to 03:53 27/10/2026 NZDT (14:53 26/10/2026 UTC) Regards, Modica Support Team [email protected]

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Started Oct 11, 2026, 05:17 PM UTC· resolved Oct 11, 2026, 09:11 PM UTC

1. investigating Oct 11, 2026, 05:17 PM UTC

   We are currently experiencing issue delivering messages to Spark and Skinny NZ. We have contacted their support team who are working towards a resolution. Messages to Spark/Skinny customers will be queued within OMNI and these will be reprocessed automatically or if queued for more than 40 minutes the message will move to Frozen and will need to be resent if still required. Connectivity issues started at approximately 05:11 NZDT (04:11 UTC). A further update will be posted within the next hour or as soon as we have an update from Spark/Skinny Regards, Modica Support Team [email protected]

2. monitoring Oct 11, 2026, 05:52 PM UTC

   We are pleased to share that we are again seeing successful connection to Spark and Skinny. Any messages that had been queuing within Omni have now been submitted to the Carrier for delivery. The outage started at 05:11 NZDT and resolved at 06:24 NZDT We will continue to monitor the connection until we have seen continued connectivity and message delivery for an extended period, we will update you again when we have more information about this morning's connectivity issue and to resolve this status page. If you require further investigation, please contact our support team. Thank you for your patience. Regards, Modica Support Team [email protected]

3. resolved Oct 11, 2026, 09:11 PM UTC

   SMS traffic to Spark and Skinny has continued to go through normally after the early morning connectivity outage, we are now marking this incident as resolved. The outage started at 05:11 NZDT and resolved at 06:24 NZDT If you require further investigation, please contact our support team. Thank you for your patience. Regards, Modica Support Team [email protected]

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Started Feb 26, 2026, 12:21 AM UTC· resolved Mar 02, 2026, 11:05 PM UTC

1. investigating Feb 26, 2026, 12:21 AM UTC

   We are currently investigating an issue affecting some large Campaign Manager sends, where campaigns may pause during processing and not progress as expected. A temporary workaround (pausing and resuming the campaign) is available while we investigate the root cause. Our technical team is actively working to identify and resolve the underlying issue. We will provide further updates as our investigation progresses. If you are experiencing related issues or require assistance, please contact us at [email protected].

2. monitoring Feb 27, 2026, 01:51 AM UTC

   We have identified the cause of the issue affecting some large Campaign Manager sends, where campaigns may pause during processing. Mitigation changes have been deployed to production to reduce the likelihood of campaigns becoming stuck. We are continuing to monitor the platform closely. If you experience any further issues, please contact us at [email protected].

3. monitoring Mar 02, 2026, 11:04 PM UTC

   We are continuing to monitor for any further issues.

4. resolved Mar 02, 2026, 11:05 PM UTC

   The issue affecting some large Campaign Manager sends has been mitigated. Changes have been deployed to production to reduce the likelihood of campaigns becoming stuck, and an automated monitoring process has been implemented to detect and safely resume stalled campaigns where required. We have not observed any new instances since the mitigation was applied and will continue to monitor performance. If you experience any further issues, please contact us at [email protected].

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Started Feb 09, 2026, 02:58 AM UTC· resolved Feb 09, 2026, 03:11 AM UTC

1. investigating Feb 09, 2026, 02:58 AM UTC

   We are investigating a delivery issue via Telstra Australia. Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts If you are experiencing any issues please reach out to us. Regards, Modica Support Team [email protected]

2. monitoring Feb 09, 2026, 03:04 AM UTC

   We have not detected any delivery issues to Telstra through our connections.

3. resolved Feb 09, 2026, 03:11 AM UTC

   We have observed no issues in our Telstra traffic. If you have any issues reach out to our support team. Regards, Modica Support Team [email protected]

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Started Jan 28, 2026, 02:41 AM UTC· resolved Jan 28, 2026, 05:57 AM UTC

1. investigating Jan 28, 2026, 02:41 AM UTC

   We are currently observing delivery issue to United States. Incident Start Time: 2026-01-28 01:25 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts If you have any troubles during this incident reach out to our support team. Regards, Modica Support Team [email protected]

2. monitoring Jan 28, 2026, 05:03 AM UTC

   This incident has been resolved. If you have any troubles reach out to our support team. Regards, Modica Support Team [email protected]

3. resolved Jan 28, 2026, 05:57 AM UTC

   This incident has been resolved. If you have any troubles reach out to our support team. Regards, Modica Support Team [email protected]

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Started Jan 27, 2026, 02:52 PM UTC· resolved Jan 27, 2026, 09:25 PM UTC

1. identified Jan 27, 2026, 02:52 PM UTC

   Buenos días, Desde la madrugada de hoy, la empresa de telecomunicaciones Viva en la República Dominicana ha presentado intermitencias en su servicio. Nos encontramos en comunicación con ellos para dar seguimiento y lograr la pronta solución de esta situación. Agradecemos su comprensión y paciencia mientras se restablece la normalidad. Saludos cordiales,

2. resolved Jan 27, 2026, 09:25 PM UTC

   Nos complace informar que el inconveniente que impedía la entrega a clientes de VIVA ya fue resuelta. Los mensajes salientes están siendo reprocesados. Continuaremos monitoreando el estado del procesamiento de mensajes por si se presenta alguna eventualidad. Atentamente, Equipo de Soporte de Modica [email protected]

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Started Nov 25, 2025, 01:49 PM UTC· resolved Nov 25, 2025, 02:09 PM UTC

1. investigating Nov 25, 2025, 01:49 PM UTC

   We are currently experiencing issue delivering messages to Spark. We have contacted their support team who are working towards a resolution. Messages to Spark customers will be queued within OMNI and these will be reprocessed automatically. Connectivity issues started at approximately 02:43 NZT (13:43 UTC). A further update will be posted in 30 minutes. Regards, Modica Support Team [email protected]

2. resolved Nov 25, 2025, 02:09 PM UTC

   We are pleased to share that the issue preventing delivery to Spark customers was resolved at 03:07 NZT (14:07 UTC). Outbound messages are being reprocessed however there may be delays as the system works through the backlog of messages queued. The start time of the issue was 02:43 NZT (13:43 UTC) - downtime of 24 minutes. If you require further investigation, please contact our support team. Thank you for your patience. Regards, Modica Support Team [email protected]

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Started Oct 15, 2025, 06:04 PM UTC· resolved Oct 16, 2025, 05:26 AM UTC

1. investigating Oct 15, 2025, 06:04 PM UTC

   We are aware of an issue with our Campaign Manager application. Customers may be receiving errors when trying to upload a list while creating a new campaign, "An error has occurred creating quick campaign!" Work-around; Please note that Lists can still be uploaded in the Lists tab in the application and can then be used when creating a new campaign. Our Dev team are investigating, we will post again once we have any updates Regards, Modica Support Team [email protected]

2. investigating Oct 15, 2025, 10:30 PM UTC

   Our team have identified the cause of the issue and are working to resolve it. Please continue to use the work-around i.e. please upload your Campaign List in the Lists tab prior to creating your campaigns. Anyone using existing lists will not be affected by today's issue. Regards, Modica Support Team [email protected]

3. monitoring Oct 16, 2025, 12:02 AM UTC

   Our Technical team have implemented a fix and we have successfully tested uploading lists to Campaign Manager when creating a new Campaign. Clients are once again able to upload their Campaign List in the same step as creating the Campaign, or, you can upload the list first and then use the existing list when creating future Campaigns. We appreciate your patience and hope the workaround didn't cause you any inconvenience while we worked to resolve this issue. Please contact support if you're still experiencing issues. Regards, Modica Support Team [email protected]

4. resolved Oct 16, 2025, 05:26 AM UTC

   Our Technical team has confirmed that the issue affecting list uploads in Campaign Manager has been fully resolved. Clients can now successfully upload lists while creating a new Campaign without any errors. Thank you for your patience while we worked to restore full functionality. If you experience any further issues, please contact our Support Team. Kind regards, Modica Support Team [email protected]

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Started Oct 15, 2025, 04:10 AM UTC· resolved Oct 15, 2025, 04:48 AM UTC

1. monitoring Oct 15, 2025, 04:10 AM UTC

   Hello Team, Our engineering and development teams have deployed a fix for the issue affecting message delivery. Both production environments are now operational, and normal message flow has resumed. Outage Duration: 16:22 – 16:52 NZDT (UTC+13) 14:22 – 14:52 AEDT (UTC+11) There was no message loss during this period; messages were only subject to delayed processing. We continue to monitor the system to ensure stability. Kind regards, Modica Support Team.

2. resolved Oct 15, 2025, 04:48 AM UTC

   Hello Team, We are now resolving this incident as there have been no further issues identified since the fix was deployed. Message delivery has continued without interruption. Outage Duration: 16:22 – 16:52 NZDT (UTC+13) 14:22 – 14:52 AEDT (UTC+11) There was no message loss during the outage window, only delayed processing. Continuous monitoring has confirmed that all systems are operating normally. Kind regards, Modica Support Team

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Started Jul 23, 2025, 02:01 PM UTC· resolved Jul 23, 2025, 02:33 PM UTC

1. investigating Jul 23, 2025, 02:01 PM UTC

   We are currently experiencing an issue with DLRs for messages to 2Degrees. We have contacted the 2Degrees support team who are working towards a resolution. This issue started at approximately 00:33 NZT (13:33 UTC). A further update will be posted in 60 minutes. Regards, Modica Support Team [email protected]

2. resolved Jul 23, 2025, 02:33 PM UTC

   We are pleased to share that the issue preventing delivery to 2Degrees customers was resolved at 02:15 NZT (14:15 UTC). All messages sent during this time were not delivered and will need to be resent. The start time of the issue was 00:15 NZT (12:15 UTC) - downtime of 2 hours 0 minutes. If you require further investigation, please contact our support team. Thank you for your patience. Regards, Modica Support Team [email protected]

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Started Jul 05, 2025, 09:50 AM UTC· resolved Jul 05, 2025, 11:57 AM UTC

1. investigating Jul 05, 2025, 09:50 AM UTC

   We are aware of an issue with Omni NZ which is affecting all customers, we are currently investigating It is likely that customers will be unable to log into Omni NZ and APIs will be unreachable, therefore no outbound messages would be sent. Inbound messages will be held at the Carriers until the carriers are able to connect to Omni. While our priority is to restore the service for our customers as soon as possible, we will also endeavour to keep you updated of our progress. We apologise for the disruption. An update will be posted in 30 minutes. Regards, Modica Support Team [email protected]

2. investigating Jul 05, 2025, 11:05 AM UTC

   We are continuing to investigate this issue.

3. monitoring Jul 05, 2025, 11:14 AM UTC

   We are pleased to inform customers that our Omni NZ service has been restored and SMS messages are flowing again. Omni NZ became unavailable at 21:40 NZST (09:40 UTC) and was back online at approx 23:08 NZST (11:08 UTC) We apologise for any inconvenience this outage may have caused your business today, our team is continuing to investigate and resolve the cause of this incident. If you continue to experience issues - please contact our support team. We will continue to monitor the system and will resolve this incident once we are happy that all systems are stable and SMS traffic continues to flow normally. If you require further information, please contact our support team. Regards, Modica Support Team [email protected]

4. resolved Jul 05, 2025, 11:57 AM UTC

   We are pleased to inform customers that our Omni service has remained stable and all messages have continued to flow normally since this issue was resolved at 23:08 NZST (11:08 UTC) If you have continued to experience issues or if you require further information, please contact our support team. Regards, Modica Support Team [email protected]

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Started Apr 23, 2025, 11:52 PM UTC· resolved Apr 24, 2025, 01:05 AM UTC

1. identified Apr 23, 2025, 11:52 PM UTC

   Some SMPP clients are experiencing issues binding with Modica's systems, our team are aware of the issue and are working to resolve it. A further update will be posted within the next 30 minutes. Regards, Modica Support Team [email protected]

2. monitoring Apr 24, 2025, 12:03 AM UTC

   Our Technical team have implemented a fix resolving the issue affecting some customers' SMPP binds with Modica. We have seen affected customer connections rebind successfully, we will continue to monitor this until we have seen that these binds are stable for an hour or more and will then resolve this status page incident. If you're still seeing issues please reach out to our support team Regards, Modica Support Team [email protected]

3. resolved Apr 24, 2025, 01:05 AM UTC

   We have seen no further issue with customer SMPP binds, all clients that had been affected have rebound and their binds have remained up and stable for the last hour, we are therefore resolving this Status Pahe Incident. If you're still seeing issues please reach out to our support team Regards, Modica Support Team [email protected]

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Started Apr 23, 2025, 11:45 PM UTC· resolved Apr 24, 2025, 01:03 AM UTC

1. investigating Apr 23, 2025, 11:45 PM UTC

   We have had multiple reports of customers being unable to log into Omni, our team is actively investigating these issues. A further update will be posted in 30 minutes. Regards, Modica Support Team [email protected]

2. monitoring Apr 23, 2025, 11:57 PM UTC

   The issue affecting user logins has been resolved. Affected users should now be able to log into Omni as usual. If you're still seeing issues please reach out to our support team. Regards, Modica Support Team [email protected]

3. resolved Apr 24, 2025, 01:03 AM UTC

   We have seen no further issues with user logins and are now resolving this incident. If you're still seeing issues please reach out to our support team. Regards, Modica Support Team [email protected]

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Started Apr 16, 2025, 04:20 PM UTC· resolved Apr 16, 2025, 09:08 PM UTC

1. investigating Apr 16, 2025, 04:20 PM UTC

   We are currently seeing delays in receiving DLRs (Delivery Receipts) for Australian SMS messages, the drop in DLRs started at approximately 15:39 (UTC), 03:39 (NZST), 01:39 (AEST) DLRs for your outbound messages may be delayed. We are investigating the cause and impact and will update you again within the next 30 minutes. Regards, Modica Support Team [email protected]

2. investigating Apr 16, 2025, 05:01 PM UTC

   We are experiencing connectivity issues with our Australian Carriers, we are working to recover the connection as soon as possible and will update this status page as soon as we have more information. The issue appears to be external to Modica, our other routes are not affected, Modica's systems are working normally and we have seen reports from other suppliers of Australian messaging routes that are also affected. Regards, Modica Support Team [email protected]

3. investigating Apr 16, 2025, 07:17 PM UTC

   We have further escalated the issue with the Carrier network team who continue to investigate. The issue is external to Modica, our other routes are not affected, Modica's systems are working normally and we have seen reports from other suppliers of Australian messaging routes that are also affected. Regards, Modica Support Team [email protected]

4. monitoring Apr 16, 2025, 08:04 PM UTC

   We are now seeing messages flowing again toward Australia and being delivered successfully. Traffic began flowing again at approx 07:52 NZST, 05:52 AEST, 19:52 UTC We will continue to monitor the connection and traffic and will resolve this incident once we have seen continued successful delivery. Regards, Modica Support Team [email protected]

5. resolved Apr 16, 2025, 09:08 PM UTC

   All traffic to Australian destinations has continued to flow normally with successful delivery since the carrier network team resolved their issue at 05:52 17/4/2025 AEST, 07:52 NZST, (19:52 16/4/2025 UTC) We are now marking this incident as resolved if you are seeing any issues with message delivery after that time please contact our support team. Regards, Modica Support Team [email protected]

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Started Apr 02, 2025, 01:28 AM UTC· resolved Apr 02, 2025, 03:08 AM UTC

1. monitoring Apr 02, 2025, 01:28 AM UTC

   Good day, Team. Between 1402 (NZDT) and 1407 (NZDT), we saw an availability issue with our Omni services. Service has since been restored and we are investigating the cause. If you are experiencing any issues, please reach out to us at: [email protected] Thanks, The Modica Support team.

2. identified Apr 02, 2025, 02:07 AM UTC

   We can see that the Web2SMS application is unable to schedule messages currently. We are working to resolve this.

3. monitoring Apr 02, 2025, 02:30 AM UTC

   We have deployed a fix and can see that Web2SMS is now working as expected. We will monitor the service for any further issues.

4. resolved Apr 02, 2025, 03:08 AM UTC

   The issue has not reoccurred and we are now moving this incident to resolved. If you have any further questions or are still experiencing issues, please contact us at: [email protected] Thanks, The Modica Support Team

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Started Mar 13, 2025, 11:40 PM UTC· resolved Mar 13, 2025, 11:40 PM UTC

1. resolved Mar 13, 2025, 11:40 PM UTC

   Our Mobile Report tool experienced an issue today, causing the report to fail to load, this has now been resolved. If you continue to experience issues - please contact our support team. The issue occurred between 11:00 NZDT and 12:33 NZDT If you require further information, please contact our support team. Regards, Modica Support Team [email protected]

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Started Feb 08, 2025, 05:03 PM UTC· resolved Feb 10, 2025, 02:00 AM UTC

1. investigating Feb 08, 2025, 05:03 PM UTC

   We are aware of an issue with our Campaign Manager application where users adding new lists via csv upload are seeing errors and the resulting list showing as having 0 members, please be aware that if you wait a moment and then reload the page or open the list the members are present. Our dev team will look into this issue during NZ business hours on Monday. Regards, Modica Support Team [email protected]

2. resolved Feb 10, 2025, 02:00 AM UTC

   We are pleased to inform customers that our Campaign Manager csv list upload feature is working normally again with no errors. Please note csv uploads were working throughout but the system was giving errors and the new lists were initially showing as having no members, we have resolved that issue and csv uploads are once again working smoothly with all members showing immediately after the upload has been completed, sorry for any confusion this issue caused. If you require further information, please contact our support team. Regards, Modica Support Team [email protected]

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Started Feb 06, 2025, 11:49 PM UTC· resolved Feb 07, 2025, 01:49 AM UTC

1. investigating Feb 06, 2025, 11:49 PM UTC

   We are currently experiencing issues delivering messages to Claro mobiles in the Dominican Republic. We have contacted their support team who are working towards a resolution. Messages to Dominican Republic - Claro customers will be queued within OMNI and will be reprocessed automatically. Connectivity issues started at approximately 12:19 NZT (23:19 UTC). Regards, Modica Support Team [email protected]

2. resolved Feb 07, 2025, 01:49 AM UTC

   The connection was reestablished at and we can see traffic flowing as normal since 13:28 NZDT (00:27 UTC) Messages that had been queuing within our systems have cleared. Regards, Modica Support Team [email protected]

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Started Jan 15, 2025, 09:48 AM UTC· resolved Jan 15, 2025, 10:14 AM UTC

1. identified Jan 15, 2025, 09:48 AM UTC

   We are were experiencing issues delivering messages to One NZ. We have contacted their support team who are working towards a resolution. Messages to One NZ customers were queued within OMNI and these have been reprocessed automatically. Connectivity issues started at approximately 22:23 NZT (09:23 UTC), but recovered at approximately 22:39 NZT (09:39 UTC). Regards, Modica Support Team [email protected]

2. resolved Jan 15, 2025, 10:14 AM UTC

   This evening's disruption to service was part of planned work by One NZ. No further disruption to service is now expected. We will continue to monitor our One NZ service.

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Started Dec 26, 2024, 07:39 AM UTC· resolved Dec 26, 2024, 10:48 AM UTC

1. investigating Dec 26, 2024, 07:39 AM UTC

   We have received reports of issues with message delivery (SMS only). We are working with the carrier to identify and resolve the issue. As a precaution, we’re informing all customers, if you are experiencing issues please email us ([email protected]) including as much detail as possible, e.g. any errors you’re seeing and screenshots if appropriate. A further update will be posted shortly. Regards, Modica Support Team [email protected]

2. investigating Dec 26, 2024, 08:51 AM UTC

   We are seeing an increase in DLRs returned. We are still working with the carrier to investigate and resolve the issue. Regards, Modica Support Team [email protected]

3. monitoring Dec 26, 2024, 09:54 AM UTC

   We have seen DLRs steadily return over the last two hours. We will monitor the situation and update you as necessary. Thanks.

4. monitoring Dec 26, 2024, 10:02 AM UTC

   We are continuing to monitor for any further issues.

5. resolved Dec 26, 2024, 10:48 AM UTC

   We have continued to see normal performance for Telstra Australia messaging traffic for the last 3 hours. We have also seen missing DLRs (Delivery Receipts) for earlier in the Australian day backfilling gradually over the last few hours. If you are seeing issues with new messages please raise them to support. Regards, Modica Support Team [email protected]

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Started Dec 12, 2024, 12:33 AM UTC· resolved Dec 12, 2024, 01:34 AM UTC

1. investigating Dec 12, 2024, 12:33 AM UTC

   We are aware of an issue with our Campaign Manager service. Customers are currently unable to upload new lists via the csv upload option, existing lists can still be used to create a new campaign. We are investigating and a further update will be posted in 30 minutes. Regards, Modica Support Team [email protected]

2. identified Dec 12, 2024, 01:05 AM UTC

   Our technical teams have been investigating the issue, and we believe we have identified the cause and are working to resolve it. A further update will be posted within 30 minutes. Regards, Modica Support Team [email protected]

3. resolved Dec 12, 2024, 01:34 AM UTC

   We are pleased to inform customers that the csv upload issue affecting Campaign Manager has been resolved. Users can once again upload csv's to create new Lists in Campaign Manager in the Lists tab or when creating a quick campaign. If you require further information, please contact our support team. Regards, Modica Support Team [email protected]

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Started Dec 04, 2024, 10:24 PM UTC· resolved Dec 04, 2024, 11:18 PM UTC

1. investigating Dec 04, 2024, 10:24 PM UTC

   We are currently experiencing issue delivering messages to Spark & Skinny NZ. We have contacted their support team who are working towards a resolution. Messages to Spark & Skinny NZ customers will be queued within OMNI and these will be reprocessed automatically. Connectivity issues started at approximately 11am NZDT (22:00 UTC). A further update will be posted in 30 minutes. Regards, Modica Support Team [email protected]

2. monitoring Dec 04, 2024, 10:49 PM UTC

   We are pleased to share that the issue preventing delivery to Spark and Skinny New Zealand customers was resolved at approximately 11:30 NZDT (22:30 UTC). Outbound messages are being reprocessed however there may be delays as the system works through the backlog of messages queued. We will continue to monitor the backlog of messages and will resolve this incident once we have seen normal message flow for an extended period of time. If you require further investigation, please contact our support team. Thank you for your patience. Regards, Modica Support Team [email protected]

3. resolved Dec 04, 2024, 11:18 PM UTC

   We are pleased to share that the issue preventing delivery to Spark & Skinny NZ customers was resolved by Spark NZ at 11:28 NZDT (22:28 UTC). Outbound messages were reprocessed as soon as the connection was back up, queued messages will have experienced small delays as the system worked through the backlog of queued messages. The start time of the issue was 11:00 NZDT (22:00 UTC) - downtime of 28 minutes. SMS Traffic continues to flow normally and we are now marking this incident as Resolved Regards, Modica Support Team [email protected]

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Started Nov 29, 2024, 01:19 AM UTC· resolved Nov 29, 2024, 04:39 AM UTC

1. investigating Nov 29, 2024, 01:19 AM UTC

   We are currently experiencing delays in delivering messages to Telstra Australia Mobiles. We have contacted their support team and will update you as they work to resolve the issue. Messages are flowing through our systems normally and are being successfully submitted to the carrier but appear to be queuing at that point. Regards, Modica Support Team [email protected]

2. monitoring Nov 29, 2024, 02:31 AM UTC

   We are pleased to share that we are now seeing normal SMS delivery to Telstra Australia Mobiles and the backlog of queued messages is clearing. We will continue to monitor the backlog of messages and resolve this status page once they have all cleared and we have seen normal delivery for an extended period of time. If you require further investigation, please contact our support team. Regards, Modica Support Team [email protected]

3. resolved Nov 29, 2024, 04:39 AM UTC

   Hello All, We can confirm the successful SMS delivery to Telstra Australia Mobiles. The backlog of queued messages has since cleared. This incident has now been resolved. If you require any further information please reach out to: [email protected] Regards, Modica Support Team.

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Started Nov 12, 2024, 01:42 AM UTC· resolved Nov 12, 2024, 02:08 AM UTC

1. investigating Nov 12, 2024, 01:42 AM UTC

   We are aware of an issue with our Web2SMS service. Customers using the old inbox view are seeing errors and the inbox does not load, if you are affected please use the 'New Inbox View' option on the right of the page. If you are already using the latest version of the inbox you should be unaffected and need take no action. We will notify you again once we have more information Regards, Modica Support Team [email protected]

2. resolved Nov 12, 2024, 02:08 AM UTC

   We are pleased to inform customers that the issue with our Web2SMS 'old' inbox view is now fully resolved. If you have switched to the new inbox view you can either continue to use it or switch back to the old view, if you do choose to switch back you will be asked your reason to reverting the old view, we'd appreciate any information you can share on why you prefer the old view so we can address any issues with the new inbox. If you require further information, please contact our support team. Regards, Modica Support Team [email protected]

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Started Nov 03, 2024, 01:40 AM UTC· resolved Nov 03, 2024, 07:01 AM UTC

1. investigating Nov 03, 2024, 01:40 AM UTC

   We are currently experiencing an increase in the number of SMS errors returned by 2Degrees on submission. We are in contact with their support team who are investigating the issue. We will update when we have more information to share.

2. monitoring Nov 03, 2024, 05:18 AM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Nov 03, 2024, 07:01 AM UTC

   This incident has now been resolved, submission error rates have returned to normal. If you require any further information please reach out to: [email protected]

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